Complete IT Support for Factories in Algeria: From A to Z
Your Trusted Partner for All PC-Related Industrial Machines
Managing industrial IT in a modern factory is a complex challenge. Between PLCs, SCADA systems, touchscreens, robots, and servers, you need a partner who can handle everything. Symloop offers complete IT support, from A to Z, for all your PC-related machines.
In this article
- 1Why a single partner?
- 2What we cover
- 3Our partnership approach
- 4Service Levels (SLA)
- 5Case study: production plant
- 6Benefits of complete support
- 7How to get started
- 8FAQ
Why a Single Partner for All Your Industrial IT?
In a modern factory, industrial IT is everywhere. Every machine, every production line, every control system relies on computer components. When you have a problem, who do you call?
If you have a different supplier for PLCs, another for touchscreens, another for SCADA servers, and yet another for networking... you spend your time coordinating, explaining, and waiting. Everyone passes the buck.
With Symloop, you have one contact for EVERYTHING. One number to call. One team that knows your factory, your equipment, your history. We take responsibility from A to Z.
What We Cover: From A to Z
Our expertise covers the entire industrial IT ecosystem:
Automation & PLCs
Programming, maintenance, troubleshooting, updates, backup
Bus & Industrial Networks
Configuration, diagnostics, optimization, expansion
Control & Command
Configuration, integration, maintenance
Data & Databases
Installation, maintenance, optimization, backup, recovery
Touchscreens & HMI
Programming, calibration, replacement, updates
Firmware & Software
Installation, updates, troubleshooting, training
Production Management (MES)
Implementation, integration, support, evolution
Industrial Hardware
Supply, installation, maintenance, upgrade
Instrumentation
Calibration, integration, maintenance
Robotics & Automation
Programming, maintenance, troubleshooting, training
SCADA & Supervision
Development, integration, support, evolution
Machine Vision
Integration, programming, maintenance, optimization
Our Partnership Approach
We're not just a one-time service provider. We become your outsourced industrial IT department.
1. Initial Audit
We conduct a complete inventory of your industrial IT: equipment, versions, configurations, recurring issues.
2. Compliance
We upgrade critical equipment, set up automatic backups, and document configurations.
3. Ongoing Support
We provide daily support: hotline, remote assistance, on-site interventions, preventive maintenance.
4. Evolution & Improvement
We support you in modernizing your equipment: upgrades, new technologies, optimizations.
Service Levels (SLA)
We offer several service levels adapted to your needs and the criticality of your equipment:
Essential
- Hotline 8am-6pm, 5 days/week
- Remote assistance included
- Next-day intervention
- Semi-annual preventive maintenance
- Quarterly reports
Business
- Hotline 7am-10pm, 6 days/week
- Priority remote assistance
- 8-hour intervention
- Quarterly preventive maintenance
- Monthly reports
- Common parts stock
Premium
- 24/7 Hotline
- Immediate remote assistance
- 4-hour intervention
- Monthly preventive maintenance
- Dedicated technician
- Critical parts on-site
- Quarterly management review
Case Study: Food Processing Plant in Blida
Context
A food processing plant with 200 employees, 3 automated production lines, Siemens PLCs, WinCC SCADA system, and 15 HMIs on the floor.
Problem
- x3 different suppliers for PLCs, SCADA, and network
- xAverage downtime of 6 hours per breakdown (difficult coordination)
- xNo systematic backup of PLC programs
- xNo up-to-date documentation
Our Solution
- Complete takeover of industrial IT support
- Implementation of automatic daily backups
- Complete documentation of all installations
- Business SLA contract with 8-hour intervention
Results after 1 year
"Before Symloop, every breakdown was a logistical nightmare. Now, one call and it's done. The investment is more than paid for by the reduction in production downtime."
— Production Director, Food Processing Plant Blida
Benefits of Complete Support
Hidden Cost Reduction
No more coordination between suppliers, less time wasted, fewer production stoppages.
Multi-Brand Expertise
Our technicians are trained on major brands: Siemens, Schneider, Allen-Bradley, Omron...
Service Continuity
Same technician, same team, deep knowledge of your factory over time.
Global Vision
We see interactions between systems, identify problems before they occur.
Total Responsibility
No passing the buck between suppliers. We take responsibility from A to Z.
Controlled Evolution
We plan evolutions, anticipate obsolescence, optimize your investments.
How to Get Started with Symloop
First Contact
Call us or fill out the form. We'll arrange an initial discussion to understand your situation.
Site Visit
Our experts visit your factory to assess your industrial IT equipment and specific needs.
Proposal
We provide a detailed proposal with the recommended service level and a clear budget.
Kickoff
Once approved, we start with the initial audit and setup of backups and documentation.
Frequently Asked Questions
Can you take over support for equipment installed by others?
Absolutely. We take over support for existing equipment, regardless of origin. We first conduct an audit to understand the installation.
Do you work with legacy equipment?
Yes, we maintain equipment of all generations. We have expertise on older systems (S5, S7-300...) as well as the latest ones.
Do you offer training for our operators?
Yes, we offer tailored training: HMI usage, initial diagnostics, emergency procedures.
What happens if you don't have the spare part?
We maintain a stock of common parts. For specific parts, we have agreements with distributors for reduced lead times. Meanwhile, we look for workarounds.
Do you work throughout Algeria?
Yes, we operate nationwide. Intervention times may vary depending on location.
Ready to Simplify Your Industrial IT?
One partner for all your equipment. One number to call. One team that knows you. Contact us for a free assessment.