Software & Hardware Troubleshooting for Industrial Machines Algeria
Fast Resolution of Software and Hardware Problems on Factory Equipment
When an industrial machine breaks down, every minute counts. Whether it's a software or hardware problem, production downtime is costly. Symloop offers fast and expert troubleshooting for all your industrial computing equipment in Algeria.
In this article
- 1Types of industrial failures
- 2Diagnosis: identifying the problem
- 3Common software failures
- 4Common hardware failures
- 5Our troubleshooting process
- 624/7 Emergency intervention
- 7Prevention: avoiding breakdowns
- 8Maintenance contract
Types of Failures on Industrial Machines
Modern industrial machines are controlled by complex computer systems. A failure can have two main origins: the software that runs the machine, or the hardware that makes up the computer system.
Quickly identifying the source of the failure is crucial to minimize downtime. A wrong diagnosis can lead to unnecessary and costly repairs, or worse, aggravation of the initial problem.
Our team is trained to quickly and accurately diagnose the origin of failures on all types of industrial equipment: PLCs, SCADA systems, HMIs, embedded PCs and industrial servers.
Diagnosis: The Key to Successful Troubleshooting
Our systematic diagnostic method quickly identifies the exact cause of the failure:
Information Gathering
We collect all information about symptoms: when the failure appeared, what operations were in progress, error messages displayed, recent events (update, modification).
Visual Inspection
Physical condition check: cables, connectors, status LEDs, signs of overheating, abnormal odors, suspicious noises.
Software Tests
System log verification, service status, configuration file integrity, peripheral communication.
Hardware Tests
Memory, storage, motherboard, power supply, expansion card diagnostics with specialized tools.
Problem Isolation
Elimination testing to precisely identify the failing component or software.
Common Software Failures and Solutions
Corrupted Operating System
High- Blue screen (BSOD)
- Unable to boot
- Repeated system errors
Power outage during update, virus, bad disk sectors
Boot repair, system restore, clean reinstall if necessary
SCADA/HMI Software Crashes
Critical- Unexpected closure
- Frozen interface
- Data not updating
Memory conflict, corrupted database, expired license
Cache cleanup, DB repair, license verification, update
Lost PLC Communication
High- Communication timeout
- Inconsistent data
- Network alarms
Modified configuration, corrupted driver, address conflict
Configuration verification, driver reinstall, network diagnostics
Corrupted PLC Program
Critical- Abnormal machine behavior
- Safety stops
- Stuck steps
Interrupted transfer, faulty memory, untested modification
Backup program restoration, PLC memory verification
Corrupted Database
Medium- Read/write errors
- Missing history
- Empty reports
Cutoff during write, full disk, excessive fragmentation
DB repair, data recovery, optimization and compaction
Common Hardware Failures and Solutions
Failing Hard Drive
- Abnormal noises (clicks)
- Extreme slowness
- Corrupted files
- Blue screen
Normal wear, shocks/vibrations, prolonged overheating
Urgent data cloning, replacement with industrial SSD
SMART monitoring, preventive replacement every 3-5 years
Faulty Power Supply
- Random restarts
- PC won't start
- General instability
Power surges, capacitor wear, clogged fan
Test with spare power supply, replace if confirmed
UPS, periodic cleaning, preventive replacement
Faulty RAM
- Frequent blue screens
- Memory errors
- Random freezes
Overheating, wear, power surge, faulty slot
Memory test (Memtest86), replace faulty module
Good ventilation, avoid electrostatic discharge
Motherboard Failure
- No boot
- Error beep codes
- Components not detected
Power surge, overheating, swollen capacitors, wear
Deep diagnosis, repair if possible, otherwise replacement
Surge protection, cleaning, temperature monitoring
Faulty Touchscreen
- Dead zones
- Ghost touches
- No response
Worn film, lost calibration, faulty controller, cables
Recalibration, connector cleaning, panel replacement if necessary
Screen protection, avoid excessive pressure, proper cleaning
Our Troubleshooting Process
Call & Evaluation
0-30 minTaking your call, urgency evaluation, initial phone advice
Remote Assistance
30 min - 1hIf possible, remote connection for diagnosis and resolution without travel
On-Site Intervention
1h - 4hIf necessary, technician travel with tools and common spare parts
Complete Diagnosis
VariablePrecise cause identification, solution proposal with quote if parts needed
Repair
VariableOn-site or workshop repair depending on complexity
Tests & Validation
30 min - 1hComplete tests before return to service, validation with operator
Report & Recommendations
24hDetailed intervention report with recommendations to avoid recurrence
24/7 Emergency Intervention
Breakdowns don't warn and don't wait for office hours. Our emergency service is available 24/7.
Priority Hotline
Dedicated emergency number with immediate response
Guaranteed Response Time
Less than 4 hours for on-site intervention in major cities
On-Call Technicians
Team of technicians available nights and weekends
Spare Parts
Stock of critical parts for immediate repairs
Niveaux d'Urgence
Prevention: Better Safe than Sorry
The best breakdown is one that never happens. Here are our recommendations to minimize risks:
Regular Backups
Back up daily: PLC programs, configurations, databases, system images
Preventive Maintenance
Quarterly cleaning, fan verification, temperature and disk space monitoring
Electrical Protection
Use UPS for all critical equipment, install surge protectors
Controlled Updates
Test updates on a test system before deploying to production
Documentation
Document all configurations, modifications and recovery procedures
Operator Training
Train your operators in initial diagnostics and emergency procedures
Breakdown on Your Industrial Machines?
Don't waste more time and money. Call us now for a quick diagnosis and effective intervention.